STORE POLICY
SHIPPING POLICY
This document sets out the shipping policy that applies to customers that make a purchase at Sanchez La Mora Artist.
If you have any questions, please contact our customer service email sanchezlamoraartist@gmail.com.
Shipping Options & Delivery Costs
We offer the following shipping options - you will be asked to select a shipping method at checkout.
Order Processing Time
All orders placed before 2 PM Monday to Friday are processed the same day, all orders placed after will be processed the next day. All orders placed during the weekend or on a public holiday will be sent on Monday or on the next business day.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
RETURNS POLICY
Please choose your artwork carefully as we do not accept returns. All items are final sale. We offer a resale service through our website so if you buy from us you can sell through us. Contact us for further details.
Damaged Artwork
If you notice any serious damage to the outside of the package please do not sign for the delivery and contact us immediately. To avoid accidentally damaging your edition, for example if a work is unframed, leave all unpacking and handling of the artwork to a trusted professional framer or art handler. Contact us for local recommendations.
If you notice damage upon unpacking your edition from Sanchez La Mora, contact us within 48 hours of receiving the artwork with digital images of the damage. If we find that the edition was damaged in transit we will endeavor to replace the edition. In the event that we are unable to replace the edition we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (when applicable).
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments